Due to the personal nature of our products, exchanges, returns, and refunds are not available for purchases made through the website. Products once purchased can not be exchanged or returned for refunds. We offer refund only in case the product received is in damaged condition. The User is required to follow the Unboxing Guidelines to avail refund on receipt of damaged products. Thus, You are required to follow the Unboboxing Guidelines to ensure that we are able to follow and can proceed with the refund process, if and when required. Refund will be processed within 7-10 working days.
UNBOXING GUIDELINES
Upon receipt of your order, kindly conduct a thorough examination of the packaging before acceptance, ensuring it remains untampered and undamaged. Should any signs of tampering or damage be observed, promptly record the issue by capturing photographs and an unboxing video of the affected package. For damaged shipments, please notify us via email at hello@serenadewellness.com within 48 hours, attaching the aforementioned evidence along with your order number.
Unboxing Guidelines:
- Record single shot unboxing video from all angles without cuts or edits, essential for refund claims. Claims without an unboxing video shall not be entertained.
- Ensure stable camera positioning in a well-lit environment for clarity
- Clearly display the shipping label, containing tracking details and product information.
- Exhibit all sides of the package to verify it remains unopened.
- Carefully inspect the delivered product upon opening to confirm accuracy and condition.
- Retain sealed incorrect products until resolution is provided.
- Maintain uninterrupted recording, adhering to consistent framing throughout. Adhering to these guidelines ensures a thorough and professional unboxing process.