This page states the “Terms of Service” under which You, the Website visitor (“User”, “You”, “Your”) may access this Website www.serenadewellness.com (the “Website”), which is owned and managed by Serenade Wellness (formerly known as KT Creations) registered at B503, Silver Residency, Agra Road, Kalyan (W), Thane, MH 421301 (hereinafter referred to as “Serenade”, “We”, “Us”, “Our”).
Kindly read and review these terms carefully. By navigating this Website, You implicitly consent to be bound by all the stipulated Terms of Service. If You do not agree with these Terms of Service, please refrain from using this Website. These Terms of Service take precedence over any other agreement You may have with Us concerning this matter. We retain the right to modify these Terms of Service periodically, without any obligation to notify You, and it is Your responsibility to stay informed by reviewing them regularly.
YOUR ACCOUNT AND REGISTRATION OBLIGATIONS
To begin the registration process, you must complete the Sign-Up process on the Website. During your use of the Website, you agree to furnish your correct details and information as requested by us from time to time. You solely would remain responsible for maintaining confidentiality of such information along with your display name, login and password and all other details. You agree that if you provide any information that is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with this Agreement, we shall have the right to suspend or terminate your account on the Site or indefinitely block you from accessing and using the Website and services.
APPLICABLE LAWS
By accessing this Website, You consent and recognize that Indian laws will regulate these Terms of Service, irrespective of conflict of law principles. We retain all intellectual property rights on the Website.
COPYRIGHT & TRADEMARK
The Website and its suppliers, vendors and licensors expressly reserve all intellectual property rights in all text, graphics, images and other visual or audio video content, programs, products, processes, technology, and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of this Website any third party's intellectual property rights. All rights, including copyright, in this Website are owned by or licensed to this Website. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for Your own personal, non-commercial use is prohibited without Our permission. You may not modify, distribute or re-post anything on this Website for any purpose without Our written consent. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.
No right, title or interest in any downloaded materials or software is transferred to You as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software.
All software used on this Website is Our sole property or its suppliers, vendors and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is prohibited. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of this Website and is also protected by Indian and international laws.
USER SUBMISSIONS
If You choose to send Us any reviews, suggestions, ideas, notes, concepts or any other information, (collectively, the “Information”), the Information shall be deemed, and shall remain, Our property. By submission of any Information, You assign Us and We shall own exclusively all rights to such Information of every kind and nature. We shall be entitled to use, alter, publish or delete the Information for any purpose whatsoever without compensation to You or the provider of the Information. Notwithstanding the above, We disclaim all liability for comments or reviews posted by Users on the Site.
As a User of this Website, You are responsible for Your own communications. Therefore, do not attempt or do the following things:
transmit to Us material that is copyrighted, unless You are the copyright owner or have the permission of the copyright owner;
send material that reveals trade secrets, unless You own them or have the permission of the owner;
send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another User or any other person or entity;
intentionally or unintentionally violate or encourage conduct that would violate any local, state or Indian laws;
attempt to breach the security of the Website;
send advertisements or solicitations of business;
send chain letters or pyramid schemes; or
impersonate another person.
We reserve the right to expel You and to prevent You further access to this Website for violating these Terms of Service or the law. The violation of any of these Terms of Service shall result in the immediate revocation of Your right to access or use the Website or Website Material and obligates You to immediately destroy any copies of the Website material in Your possession.
PRICES
The prices of the products displayed on the Website are denoted in Indian Rupees (INR) and do not encompass the delivery charges. The delivery costs are clearly shown and invoiced at the end of the order in addition to the product price. We reserve the right to modify Our prices at any moment, but this will be indicated to You on the order page at the time the order is placed. If an apparently incorrect price is displayed on this Website and remains uncorrected in Your final total during order completion, regardless of the cause (be it human error, technical glitch, etc.), rest assured that Your order will be canceled, and the payment will be refunded to You, even if it was initially validated.
PAYMENT
You are required to make all payments for products on the Website compulsorily in Indian Rupees (INR) only. We accept payment through debit/credit cards, net-banking, UPI payments, Wallet and Cash on Delivery.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products/services from Us and You agree to bear any and all applicable taxes including but not limited to GST and Service Tax.
SHIPPING POLICY
We are committed to ensuring that products ordered from the Website are delivered in pristine condition and with the quickest delivery time achievable. Your order will be delivered to the address and pin code You indicated when Your order was placed. The charges for shipping and delivery shall be additional to the price of the product indicated on the Website.
We do everything in Our power to respect the delivery times indicated on the Site while placing the order. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package or damage of product caused by a third-party contracted to make delivery, or by You, or because of some unforeseen event beyond Our control, riots, strikes, unrest or an Act of God.
You are required to follow the Unboxing Guidelines to ensure that we are able to follow the refund process, if and when required.
UNBOXING GUIDELINES
Upon receipt of your order, kindly conduct a thorough examination of the packaging before acceptance, ensuring it remains untampered and undamaged. Should any signs of tampering or damage be observed, promptly record the issue by capturing photographs and an unboxing video of the affected package. For damaged shipments, please notify us via email at hello@serenadewellness.com within 48 hours, attaching the aforementioned evidence along with your order number.
Unboxing Guidelines:
Record single shot unboxing video from all angles without cuts or edits, essential for refund claims. Claims without an unboxing video shall not be entertained.
Ensure stable camera positioning in a well-lit environment for clarity.
Clearly display the shipping label, containing tracking details and product information.
Exhibit all sides of the package to verify it remains unopened.
Carefully inspect the delivered product upon opening to confirm accuracy and condition.
Retain sealed incorrect products until resolution is provided.
Maintain uninterrupted recording, adhering to consistent framing throughout.
Adhering to these guidelines ensures a thorough and professional unboxing process.
CANCELLATION POLICY
The User can cancel the placed order within 8 hours of order placement, post which neither any order/item would be cancelled, nor any refund would be processed.
For cancellation, the User needs to send an email to our customer support email address hello@serenadewellness.com with subject line being Order Cancellation along with the Order ID followed by the order number.
Once the cancellation request is accepted by us, the User will receive such refund into the source account within 7-10 days from the time of order cancellation through their original mode of payment.
RETURN AND REFUND POLICY
We do not offer any exchange, return and refund for any products sold through the Website. Products once purchased cannot be exchanged or returned for refunds. We offer refund only in case the product received is in damaged condition. The User is required to follow the Unboxing Guidelines to avail refund on receipt of damaged products. Thus, You are required to follow the Unboxing Guidelines to ensure that we are able to follow and proceed with the refund process, if and when required.
LIMITATION OF LIABILITY AND WARRANTY
WE DO NOT WARRANT THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. IF YOUR USE OF THE SITE OR THE SITE MATERIAL RESULTS IN ANY COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE SHALL NOT BE RESPONSIBLE FOR THOSE COSTS OR EXPENSES.
THIS WEBSITE, PRODUCTS AND SERVICES FOUND ON THIS SITE ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE BASIS” AND “WITH ALL FAULTS”. WE AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY OR RELIABILITY OF THE MATERIAL OR CONTENT OF ANY INFORMATION PROVIDED THROUGH THE PRODUCTS.
LINKS
This Site may contain links to third-party Websites that are not owned or controlled by Us. We take no responsibility for the content, terms of service, privacy policies, or practices of any third-party Websites. By using this Site, You expressly release Us from any and all liability arising from Your use of any third-party Website.
INDEMNITY
By using this Site, You agree to indemnify, defend and hold harmless Serenade and its affiliates or its officers, employees, agents from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against Serenade or its officers, employees, agents arising out of or relating to:
(i) Your use of the Website Material;
(ii) any breach or violation by You of this Terms of Service; or
(iii) any of Your acts or omissions (including without limitation fraud, negligence or willful misconduct).
PRIVACY
Please see the Website’s Privacy Policy including its Cookie Policy here.
MISCELLANEOUS
Any controversy or claim arising out of or relating to this Terms of Service, the formation of this Agreement or the breach of this Agreement shall be governed by the substantive laws of India and the courts in Mumbai shall have exclusive jurisdiction.
If any provision of these Terms of Service shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
MODIFICATION OF TERMS, SITE OR SERVICES
We may, in our sole discretion, change or modify these Terms of Service, Website and any policies incorporated herein at any time, and such changes shall be effective immediately upon posting to this Website.
CONTACT INFORMATION
If You have any questions about this Terms of Service, please contact Us at:
Email – hello@serenadewellness.com
Phone – +91-9152182106
This website is managed by Serenade Wellness (formerly known as KT Creations).